What is your shipping policy?

If an order is placed before 12PM (PST), we will ship it out the next business day, or earlier, if possible. If an order is placed after 12PM (PST), we will ship it out in two business days, or earlier, if possible. All orders will ONLY be shipped out if we have received payment. In cases where there are a lot of pending orders ahead of yours, your shipment may be delayed.

What is your shipping rate?

Shipping rates are estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote. If it is more, you must make a payment before the order is shipped out. If it is less, you will be refunded the next day after your order is shipped out.

How can I track a package?

 A shipping confirmation email will be sent with a tracking number once your order has been shipped out.

What is your shipping policy for 2-Day or 3-Day orders?

2- and 3-day orders must be made before 12PM (PST) in order to be shipped out that day. If a 2- or 3-day order is placed after 12PM (PST) it will be shipped out the next business day.

OUT OF STOCK ITEMS

If an item(s) is out of stock we will ship all items that are available & ready to ship. For the items out of stock we will update comment section on order with out of stock items.

RETURNS

What is your return policy?

If you wish to return merchandise for whatever reason, you must send a request to info@gigimoda.com within 10 BUSINESS DAYS of receiving the package, according to the tracking number. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.

Your return request email must include:

- Order number

- Item number: Quantity & Color

- Reason for return

- Photos of the merchandise you wish to return

 Once your request has been approved, a GiGi Moda representative will email our RMA (Return Merchandise Authorization) form. You must fill this form out completely and include in the returned merchandise box.

Merchandise must be shipped back within 8 DAYS of receiving approval from a GiGi Moda representative. This means you must ship it out within 2 days via UPS GROUND (we will be applying the shipping fee only if the package is sent GROUND), we do not have to receive it within 2 days. If you do not ship within the 2 day period, your return will be cancelled. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.

ALL RETURNED MERCHANDISE WILL BE GIVEN AS STORE CREDIT.

Merchandise must be unworn and in original packaging.

Non-defective merchandise:

There is a 20% restocking fee for all non-defective returned merchandise. Customer is responsible for shipping charges to return merchandise. Refund for non-defective merchandise will be made with store credit.

Most of our products come in natural colors, pigments that are mixed and hand dyed in Italy. The products are exclusively and carefully made in small quantities to ensure the greatest possible treatment of our delicate fabrics and may present differences in color between items from varying orders and shipments, since each batch is one of a kind. Variations in color between items are not considered a defect.